Bad Apple Bullies

Bad Apple Bully school principals and departmental officers can bully Australian teachers into ill health - and out of work!

Australian universities : bullying of staff and students.

There have been many complaints about workplace bullying of staff and students at certain Australian universities.

I have decided to include this page on the website because the information may be useful to student teachers. 

The patterns of bullying in Australian universities seem to be very similar to the patterns experienced by Australian teachers - university staff and students follow the official policies, report corruption, and are bullied into ill health and out of work.


Bullied Australian Academics are not alone -

The wonderful Bullied Academics website supports bullied academics world-wide :


The University of Newcastle ( OZ ) blog can be found at :


There is another University of Newcastle blog with many readers' comments at 

Australian Catholic University Mary MacKillop Institute for Health Research : whistleblowers sent for counselling, no news of report on allegations of harassment.

A complaint of harassment at the Australian Catholic University's health research centre was made in September 2016.

This original complaint mentioned "routine" flouting of ethical codes in research and a culture in which junior female researchers were encouraged to get drunk out of work hours while alone with colleagues (etc.).

Two further complaints were made in to the deputy vice-chancellor (research) Wayne McKenna in October 2016.

A fourth complaint was made soon after.

A fifth complaint was made in January 2017. 

In December 2016 the ACU told a complainant that inquiries would begin within the institute.

Clayton Utz investigated the complaints.

Interviews were carried out over several months at the Mary MacKillop Institute for Health Research in Melbourne. 

The Clayton Utz investigation has been finalised.

A report has been handed to management.

The people who made the complaints have not been told how the university responded.


Harassment had earlier been raised as an issue at the institute in 2015 when Sandra Jones resigned as a centre director, withdrawing her whole team.

Her complaints were disclosed to Father Anthony Casamento, a member of the ACU's senior executive.

Father Casamento organised for Professor Jones to speak with another member of the Catholic Church for counselling.

The ACU's HR department has advised other workers at the institute to seek counselling after making complaints.

At least 16 staff members have left the centre since it was opened in 2015. 


No answers for centre whistleblowers, Rick Morton, P.7, The nation, The Weekend Australian, 9-10 September 2017. 

Deakin University : allegations that academic staff enlisted students to help remove an indigenous academic.

Academic staff at Deakin University are alleged to have orchestrated a campaign to remove an indigenous academic.

The campaign involved enlisting students, including one who was left so traumatised by the experience that she required psychiatric help.



Senior staff 'used students to target academic', Kylar Loussikian, The Australian, 12 August 2015

Doctored! A University Story by Don Parkes.

Doctored! A University Story by Don Parkes, published by 106 Publications, Newcastle.

"A true account of fraudulent Commonwealth government funded PhD candidatures at Universities and how they were handled."


Doctored! is very hard to put down.

Quite an amazing story about a student who ran rings around two universities, one in Australia and the other in England.

Don Parkes battles to get Newcastle University to deal with the situation.

Don Parkes' documentary evidence and logic seem to be overwhelmed by the student's glib 'stories' and legal threats.


I was amazed by the level of support that Don's union gave him - the Federation of Australian University Staff Associations (FAUSA).

And also by the huge support Don was given in the press.

I loved the fact that Don's photo was published on the cover of the Newcastle phone directory!

But still Don was forced to choose - a choice very familiar to whistleblowers - between a) taking legal action against the university, knowing they would "string him along" for years and that he and his wife would lose their home in legal fees and b) early retirement with loss of ten years' earnings and superannuation.


In September 2005 Don Parkes received an apology from Newcastle University and $10,000 towards his legal fees.

But fourteen years earlier, in 1991, Newcastle University had given the student $150,000 to sign a "Deed of Release" - a sort of gag.


In 2011 Don writes -

So, "Was it all worth it?"

I can only answer, "Look: I don't know; I just do not know : but it was necessary".


In Don's story I recognised the familiar ways that the mob try to wheedle out of dealing with a whistleblower's disclosure -

 . "The situation is very complex" (Don's page 167).

 . "We have noted your disclosure" ... but nobody has actually read it, so nobody can be held responsible for 'knowing' what you have disclosed. (170)

 . 'We apologise" ... for a tiny, weeny part of your disclosure. The rest of it we are going to disregard. (169)

 . "We can't explain - on legal advice." (177)

 . "We can't investigate your disclosure till after (some other decision)."

 . Meetings come to mysterious decisions. No notes are kept of the meeting, so there is no way of knowing how that decision was reached. (185)

 . You are urged to "move on" for the good of your health. The implication is that you are mentally unstable.

 . You are called names. You are a "dissident academic", "odd and disaffected". (188)

 . The Vice-Chancellor "seeks guidance" and is advised that "due process has been followed and there is no point in re-visiting the matter".


And finally and most gloriously -

 . A Federal Senate Committee inquiry is called.

 . Meetings are held all over Australia.

 . You make a submission and you are assured that your submission has been "noted".

 . But there is no mention at all of your submission in the Senate Committee Report!



A copy of Doctored! can be found on Brian Martin's website :  

  • Doctored! - Brian Martin
    Cover design D N Parkes. Printed in Australia. National Library of Australia – Cataloguing-in-Publication entry.
  • Doctored! A University Story . Author: Parkes, D N.


    Public Service Commissioner Andrew Kefford investigates allegations of a toxic culture and systematic bullying at CIT.

    Workplace Bullying allegations have dogged the the Canberra Institute of Technology for years.

    There have been accusations of a toxic culture and systematic bullying.

    In April 2012, WorkSafe ACT issued an an "improvement notice" ordering CIT to put its house in order and provide a workplace safe from bullying and harassment.

    The territory's Public Service Commissioner Andrew Kefford was called in to investigate

    Mr Kefford has found that the Institute owes an apology to victims of workplace bullying there over the years, but finds that the allegations have been blown out of proportion.

    ACT taxpayers have paid $670,000 for a team of specialist investigators to look into the bullying claims.

    The spending looks set to continue, with 19 misconduct investigations still under way, over eight employees.

    Mr Kefford's report contains eight recommendations for reform.

    An apology to victims is the first item on the agenda for change.

    Mr Kefford also wants to see changes to the workplace culture at CIT and a commitment to more transparent management and better complaints handling.

    In his report, Mr Kefford says that the 42 complaints provided clear evidence that all was not right at CIT for a significant period of time.

    "That some of these matters are still contested is evidence in itself that the process used to deal with those issues could have been done better.

    Mr Kefford noted the allegations were "not large in number" in an organisation with 1000 staff and more than 20,000 students, but he found that, in some cases, inept handling of bullying complaints made matters worse.

    Eight individuals from CIT have been referred for investigation for misconduct under the Public Service Management Act.

    But "the public portrayal of CIT has sometimes been of an agency characterised by entrenched and systematic workplace bullying," Mr Kefford wrote.

    "That is not, and has not been, the case. It would be a significant and damaging overstatement to describe the overall culture of CIT as toxic."


    Apologies for bullying in order, probe finds, Noel Towell, The Canberra Times, 28 September 2013 :

    University of Queensland Nepotism Scandal.

    On 13 September 2013, Queensland's Crime and Misconduct Commission delivered a review of a nepotism scandal at The University of Queensland.

    The CMC found that in late 2010 the university offered a publicly funded medicine scholarship to the daughter of then vice chancellor Professor Paul Greenfield, despite her falling short of entry requirements.

    Not only did the VC's daughter not satisfy the entrance requirements for the course, but 343 other applicants who were ranked above her based on merit did not receive an offer of a place.

    The CMC review shows no formal complaints were made for nine months despite many staff and senior executives knowing about the placement.

    Professor Greenfield and deputy vice chancellor Professor Michael Keniger stepped down from their positions several months later but no criminal charges were laid.

    The CMC concluded that the university demonstrated a lack of transparency in its public statements and in its statements to its own staff.
    The report delivers yet another smear against The University of Queensland's reputation.

    Last week it was revealed a Parkinson's disease study by former and existing staff members may not have actually been carried out.

    The university and the CMC is investigating what happened there too.



    University of Queensland nepotism row: CMC tables report to Parliament, recommends legislative action, Stephanie Small, The World today, ABC News, 13 September 2013 :

    University of the Sunshine Coast found to be negligent in not investigating bullying.

    The Court of Appeal has unanimously found the University of the Sunshine Coast negligent in not fully investigating complaints about the

    aggressive behaviour of one of its employees.


    Security guard Gjenie Wolters has received $364,000 compensation after her boss, USC capital programs and operations director Mark Bradley,

    yelled at her and bullied her during a blackout.

    Court documents show that, during a morning power blackout in 2008, Ms Wolters was in a university office talking to a colleague.

    Mr Bradley rushed up to her, waving his hands, and shouted, "Get the bloody hell out of there'', wrongly accusing Ms Wolters of abandoning her outside duties.

    Mr Bradley later lodged a report attacking Ms Wolters' work performance.

    Ms Wolters lodged a complaint that was not investigated, a judge found.

    Months earlier another female employee had left the university after complaining of similar bullying by Mr Bradley, which also was never properly investigated.

    Appeal Court Justice Robert Gotterson said the second incident may not have happened if the university had told Mr Bradley to check facts first and treat staff calmly and rationally.



    Shine partner Stuart MacLeod said Ms Wolters' suffering might have been prevented if the university had addressed the previous complaints about Mr Bradley's behaviour.


    USC forced to pay $364,000 to Gjenie Wolters after court upholds bullying claim, Kay Dibben, The Courier Mail, 22 August 2013 

    How Dr Ying Morgan lost her job at the University of New South Wales.

    Dr Ying Morgan was employed by the University of New South Wales to conduct experiements on Dz13, a skin cancer 'super drug'.

    She had concerns about the research results.

    She lost her job after speaking out about her concerns.

    Dr Morgan's story is told in more detail on the Whistleblowing Women website.

    Professor Judith Bessant of RMIT : Academics have both a right and an obligation to speak out about the concerns they have about the way that institutions are working.

    ''Academics have both a right and an obligation to speak out about the concerns they have about the way social institutions are working,'' says Professor Judith Bessant.


    RMIT sacked youth studies and sociology professor Bessant last April, despite the university having acknowledged that she was a ''very good researcher'', a scholar ''of international standing'' and ''an impressive teacher''.

    In a decision handed down in May 2013, Justice Peter Gray found the university had likely fired Professor Bessant after she made allegations of bullying and intimidation against another professor, David Hayward.

    In deciding the case, Justice Gray also said he took into consideration the ''apparent determination'' by RMIT Vice-Chancellor Margaret Gardner to ''ignore her knowledge of Professor Hayward's animosity towards Professor Bessant''.

    Professor Gardner displayed a lack of contrition for what the court found to be a blatant contravention of workplace laws.


    The National Tertiary Education Union Victorian secretary Colin Long said the judgment provided a telling insight into the management culture at Australian universities.


    Dr Long said the decision reflected the ''group-think'' prevalent in Australian university managements, aimed at silencing dissenters and backing bad decisions.


    Justice Gray found that, if Professor Bessant had sought damages against the university rather than asking for her job back, she would have got ''significantly in excess of $1 million'' and potentially up to $1.9 million.


     "The university takes very seriously its obligations under the Fair Work Act," said RMIT's chief operating officer Steve Somogyi.


    RMIT professor unfairly sacked, Clay Lucas, The Age, 20 May 2013 :

    Graduate Research School at an un-named Australian University : submission 281 to the Parliamentary Inquiry into Workplace Bullying.

    Submission 281 was made by a person working at a Graduate Research School at an un-named Australian University : G.F (PDF 1,064KB)


    The problems began when a new Director was appointed to the unit.

    The new Director was a poor administrator.

    In March 2010 one other worker at the unit was hospitalised for one week due to high levels of stress.

    This other worker resigned.

    Then "the bullying started to point in my direction".


    In November 2010 her workload became too much to bear and she attempted suicide.

    In June 2011, under the stress of the workload, she came very close to taking her life again.

    In May 2012 the situation became so overwhelming that she presented her resignation.

    "I did not want to leave my job. I did not want to be unemployed. I did not want to quit. But I had to choose between dying slowly and surviving."

    "Today I am still unemployed. I search for jobs every day."


    She notes that she is non-Caucasian and that four other non-Caucasian workers have also 'left' this workplace. They were all replaced with Caucasians.

    PhD student at an Australian University : submission 280 to the Parliamentary Inquiry into Workplace Bullying.

    Submission 280 to the Parliamentary Inquiry into Workplace Bullying is written by a PhD student at an un-named Australian University : M.M (PDF 1,038KB)

    The student reported inappropriate behaviour but "there was little will to act at any level".

    "My main concerns are the culture and the practice of turning a blind eye to appalling conduct because individuals are successful at obtaining grants and funding."


    "My last three years at the University were nothing short of harrowing.

    I would not wish the same experience on anyone ..."

    Australian university researcher : submission 277 to the Parliamentary Inquiry into Workplace Bullying.

    Submission 277 to the Parliamentary Inquiry into Workplace Bullying is made by a researcher at an un-named Australian University : R.T (PDF 1,116KB)

    Researcher 277 was bullied during 2007-2010.

    Her Head of Department did not want to pay the Department's $50,000 share of a University support grant.


    "It was only after I was made redundant, and had received a letter from the Academic Board of the University congratulating me on my effort as a recipient of a major grant for over a million dollars, that I felt I had enough courage and strength to complain to the Vice Chancellor of the University.

    I was provided with a small amount of funds to assist in keeping my research going for a short time.

    I then ended up on federally funded Sickness Benefits for 6 months.

    ... It has taken until now to be able to write clearly about the cruelty that I endured while at that University."


    I am a researcher, I have a PhD and have held the top research funding in the country.

    It didn't protect me from being bullied.

    Senior Lecturer at an un-named Australian University : submission 232 to the Parliamentary Inquiry into Workplace Bullying.

    Submission 232 to the Parliamentary Inquiry into Workplace Bullying is by a senior lecturer at an un-named Australian university L.F (PDF 987KB) .
    About five years ago Lecturer 232 took Long Service leave to finish writing a book.
    Lecturer 232 returned to work to find a new Deputy Dean had been appointed.
    It seemed to be an inappropriate appointment - the person appointed was inexperienced. It was the Deputy Dean's first academic appointment.
    The new Deputy Dean has abused her position to litter the file of Lecturer 232 with negative comments.
    For example, Lecturer 232's tutorials were popular so her tutorial room was crowed.
    There were not enough chairs. 
    Lecturer 232 was warned that this was misconduct.
    And -
    Lecturer 232 was the chair of a selection committee.
    The Deputy Dean announced that the outstanding candidate for a position was a paedophile.
    Lecturer 232 felt that this announcement affected rational decision-making.
    Lecturer 232 advised the outstanding candidate to ask for the notes of the meeting under Freedom Of Information.
    The Pro Vice Chancellor told Lecturer 232 the 'leaker' who had spoken to the outstanding candidate and who had suggested making an FOI request had caused a lot of trouble.
    Severe depression left Lecturer 232 physically unable to speak for two years.
    Lecturer 232's closest colleagues have also come under attack.
    One colleague suicided.
    Students who took Lecturer 232's courses were disadvantaged.
    Lecturer 232's career has been cut short by more than 20 years.

    Workplace bullying at an un-named Australian university : submission 192 to the Parliamentary Inquiry into Workplace Bullying.

    Submission 192 to the Parliamentary Inquiry into Workplace Bullying has been made by an academic at an un-named Australian university :  C.W (PDF 978KB)   

    Supplementary Submission C.W (PDF 824KB)

    The un-named academic alleges that the Industrial Relations system has been corrupted, contaminated and perverted by the submission of factually incorrect, fabricated and falsified documents.

    The un-named academic claims that -

    While she was in Cambridge (UK) representing her university and presenting at an international conference, her Head of Department commissioned fabricated and falsified 'performance reports', years after the events to which they purported to refer.

    13 October 2010 she was made redundant.

    20 October 2010 she was awarded a prestigious Senior Learning and Teaching Fellowship - but the Fellowship could not be implemented due to the university's policy that a Fellow must be a 'full-time employee'.

    7 December 2010 the university published a photograph on its public website of the un-named academic and other Fellowship recipients being congratulated at a special Vice-Chancellor's function.

    The Deputy Vice-Chancellor observed that the situation was 'a tad Kaffka-esque'.

    He hoped that a sensible solution could quickly be worked out.


    But no attempt seems to have been made to find a solution.

    National Tertiary Education Union - un-named Australian university branch - submission 102 to the Parliamentary Inquiry into Workplace Bullying.

     A branch of the National Tertiary Education Union at an un-named Australian university made submission 102 to the Parliamentary Inquiry into Workplace Bullying : National Tertiary Education Union (PDF 1,196KB)


    The NTEU branch submission argues that good workplace bullying policies do not automatically translate well into good practices.


    The NTEU branch submission identifies a common pattern to workplace bullying -


     a 'subordinate' claims to have been bulied by a 'superior',

     the 'superior' claims that this is legitimate management action,

     Human Resources back the 'superior'.


    The NTEU branch submission argues that 'Performance Management' must not provide a cloak of invisibility for bullying behaviour.


    National Tertiary Education Union elected official at an un-named Australian university : Submission 90 to the Parliamentary Inquiry into Workplace Bullying.

    A National Tertiary Education Union elected official has made submission number 90 to the Parliamentary Inquiry into Workplace Bullying : G.B (PDF 503KB)


    The submission concerns the abuse of Unsatisfactory Performance and Misconduct procedures to bully staff into resigning from the un-named Australian University.

    The writer suggests that all staff who feel they have been bullied should have the right to address the University Council.


    Submission 53 to the National Inquiry into Workplace Bullying : Workplace Bullying at an un-named Australian University.

    Submission 53 to the National Inquiry into Workplace Bullying concerns the bullying experienced by SS at an un-named Australian university : S.S (PDF 1,720KB)

    SS discussed some anomalies related to a lectureship appointment (a conflict of interest, etc.) with the faculty representative in Human Resources.

    "Reprisals against me were swift, immediate and devastating."

    Two days after the HP meeting, SS was told that she was hostile and could not work with a team.

    SS was told to relocate her office, etc.

    SS is now unemployed.


    Submission number 25 to the National Inquiry into Workplace Bullying : Dr Michelle Adams, Newcastle University.

    Submission number 25 to the national Inquiry into Workplace Bullying is identified as the submission of Dr Michelle Adams, a former senior lecturer at Newcastle University :   M.A. (PDF 1,063KB)


    There are many comments on the STOP BULLYING AT THE UNIVERSITY OF NEWCASTLE website supporting the submissions made by KH and Dr Michelle Adams.

    Submission number 12 to the National Inquiry into Workplace Bullying : workplace bullying at an un-named Australian university.

    The National Tertiary Education Union conducted a workplace bullying survey at an un-named Australian university in 2011 : National Tertiary Education Union, Branch (PDF 815KB)

    552 professional and academic staff responded to the survey.

    The vast majority of the respondents had experienced or witnessed workplace bullying behaviours.

    66.2% of respondents were women.

    70% of respondents reported that the workplace bullying was ongoing.


    Submission number 8 to the National Inquiry into Workplace Bullying : STOP BULLYING AT THE UNIVERSITY OF NEWCASTLE

    Submission number 8 to the National Inquiry into Workplace Bullying concerns workplace bullying at an un-named Australian University : K.H (PDF 1,015KB)


    The STOP BULLYING AT THE UNIVERSITY OF NEWCASTLE blog identifies KH as a former geography senior lecturer at the University of Newcastle  :

    University of New South Wales : many staff fear speaking up about workplace bullying. They would like to leave UNSW.

    A submission to the federal parliamentary inquiry into workplace bullying prepared by the National Tertiary Education Union claims that staff relations at the University of New South Wales, one of Australia's top universities have become dysfunctional.
    Some employees spend working days "crying in the toilets".

    More than two thirds of the academic and general staff at UNSW - many in senior positions - said they had been bullied at work.

    Almost 40 respondents said they received or witnessed "unwanted sexual attention".

    Many of the alleged bullies are women.

    Many staff feared speaking up about bullying, were demoralised and would like to leave UNSW.

    A number of relatively senior staff members claimed that they were being bullied.

    University authorities have been accused of failing to address the issue,  


    UNSW vice president of university services Neil Morris said yesterday university chiefs had met the NTEU to discuss the report on workplace bullying.

    "While there are isolated cases of bullying -- as with any large organisation -- the university does not accept there is a culture or pattern of bullying at UNSW," Mr Morris said.


    NTEU branch president at UNSW Dr Sarah Gregson said in the submission she feared bullying was becoming an unacknowledged but deeply corrosive aspect of campus life.

    The union has recommended a range of reforms.

    University of hard knocks, Bruce McDougall, The Daily Telegraph, 19 July 2012 

    The University of Queensland make whistleblower redundant.

    Phil Procopis, the University of Queensland's top misconduct and fraud investigator, has been made redundant after 18 years' service.

    He had brought to light the nepotism scandal that cost the Vice-Chancellor Paul Greenfield and his deputy their jobs last year.

    The Courier-Mail understands that Mr Procopis went to the Chancellor, John Story, in early September 2011 after stumbling across the irregular admission of a close relative of Mr Greenfield to the university's medical faculty while investigating an unrelated matter.

    Mr Story then launched an investigation, the results of which have never been made public.

    Friends and colleagues said Phil Procopis was a man of integrity who fiercely guarded his department's independence.

    "He's a truth-speaker," one said.

    Mr Greenfield's replacement, Professor Deborah Terry, announced on May 17 2012 that Mr Procopis would have a central role in misconduct matters under a package of governance reforms.

    Mr Procopis's post is the only one to have been cut under the 'governance reforms'.


    Whistleblower who brought University of Queensland nepotism scandal to light made redundant, Mark Solomons, The Courier-Mail, Herald Sun, 5 July 2012  

    Many more workplace bullying complaints have been lodged after WorkSafe found that the Canberra Institute of Technology had failed to address workplace bullying.

    The ACT public service watchdog is now investigating 26 workplace complaints against the Canberra Institute of Technology (CIT).

    The issues reported to the Commissioner for Public Administration involve 39 staff and students, and include bullying, harassment, workers compensation and workloads.

    Many complaints were lodged after WorkSafe last month found CIT had seriously failed to address workplace bullying.

    CIT is implementing the report's recommendations.

    CIT chief executive Adrian Marron says it is disappointing.

    "We have what we have and we're going to deal with them, and deal with them appropriately and promptly."


    The Australian Education Union says the fresh claims are no surprise.

    Acting ACT branch secretary Glenn Fowler says it is tragic how far the cases date back.

    "They're known intimately to our officers who've worked with some of these people over a long period of time," he said.


    Opposition MLA Steve Doszpot says the situation is shameful.

    "I call on this minister to explain why these bullying claims have been left for so long," he said.


    CIT workplace bullying probe, ABC News, May 28 2012 

    Canberra Institute of Technology's systems were 'so poor they effectively protected bullies and left staff afraid to speak out about their treatment'.

    Education Minister Chris Bourke said Canberra Institute of Technology management should have properly addressed bullying and workplace harassment issues in 2010 after completion of the KMR Consulting report into the Tourism and Hotel Management Centre.

    Dated December 2010, the report made similar findings and recommendations to last month's report by WorkSafe ACT, which found CIT's systems were so poor they effectively protected bullies and left staff afraid to speak out about their treatment, while investigations into complaints were flawed.

    Dr Bourke said the 2010 report should have made alarm bells ring and led to changes.

    But he said he is confident his oversight will improve procedures at the third level education provider.

    ''This is why I have asked for weekly updates … clearly CIT realised they had problems in Tourism and Hotel Management and initiated a report … they instituted some changes, but those changes were not sufficient to get work safety practices up to the 21st century,'' Dr Bourke said.

    Dr Bourke said people would be held accountable for the lapses.

    ''The commissioner for public administration is going to be undertaking an investigation of the past allegations that have been brought to his attention … if he finds misconduct has occurred then individuals will be dealt with accordingly. I'm very clear about that. There has to be a process. We can't sack people willy-nilly, but if people are found [guilty] of wrongdoing they should appropriately dealt with as in any other workplace.''


    CIT knew in 2010 of workplace problems, Ewa Kretowicz, Canberra Times, 14 May 2012 

    Canberra Institute of Technology : why wasn't the human resources department investigated?

    Julie Knight, who taught at the Canberra Institute of Technology (CIT) 's centre of tourism and hotel management, says a WorkSafe ACT investigation of bullying and harassment at the CIT should have included the institute's human resources department and individual complaints by staff.

    Mrs Knight first took stress leave due to bullying in 2009 and is now medically retired.

    Mrs Knight said it was the CIT's human resources centre's management of her case that had caused her own situation to escalate.

    ''I believe that the centre that has the biggest case to answer was not one of the three that was investigated,'' she said. ''And I'm not sure why the commissioner didn't look at the individual bullying and harassment complaints.''

    In addition, Mrs Knight said there should be an external investigation of the CIT's management to try to bring about a ''change of culture from the top down''.

    ''I was happy in my job,'' she said.

    ''It was the workplace that caused me to leave.''

    Work Safety Commissioner Mark McCabe said because the complaints were made before January 2012 there was no avenue to prosecute them with the public service and so they were not included in the report.

    ''So we chose to look at the system and make sure the systems were operating properly,'' Mr McCabe said.


    Badapplebullies Editor's Note : This seems a pretty amazing story.

    Surely there would be some mechanism for investigating workplace bullying complaints made before January 2012?

    Why was an investigation set up that could not investigate the workplace bullying complaints?


    Full CIT inquiry urged, Lisa Cox, Canberra Times, 14 April 2012 

    Canberra Institute of Technology : seven serious cases of harassment reported between 2008 and April 2012.

    A scathing report by WorkSafe ACT has found that The Canberra Institute of Technology (CIT) 's systems were so poor that they effectively protected workplace bullies and left staff afraid to speak out about their treatment.

    The WorkSafe ACT report has forced Education Minister Chris Bourke to intervene, demanding action.

    Seven serious harassment cases have been reported at three of the institution's work sites between 2008 and 2012.

    Work Safety Commissioner Mark McCabe found there was a culture at CIT that discouraged staff from reporting and describes a workplace rife with allegations of nepotism, unfairness and uneven workloads.

    Even when CIT staff made complaints, Mr McCabe found, the processes were inadequate, unfair and victims were denied natural justice.

    WorkSafe ACT's inspector determined that the CIT did not have an adequate system for preventing or responding to allegations of bullying and harassment in the workplace.

    An Improvement Notice has been issued.

    The CIT has six months to comply with a number of specific requirements in the notice.

    Former CIT hospitality teacher Patrick Reubinson, one of the complainants, said staff who complained about bullying were singled out and ''intimidated''.

    ''The whole system was against you,'' Mr Reubinson said.

    Pursuing the problem over a number of years had tested all of the staff involved.

    ''It's taken a steely determination to get this far,'' he said.

    ''It's finished our careers.''

    CIT chief executive Adrian Marron said: ''It [the report] is sobering reading for us ..."

    Australian Education Union acting ACT branch secretary Glenn Fowler praised the courage and tenacity of CIT staff who had complained.


    CIT on notice to stop staff bullying, Noel Towell, Lisa Cox, Canberra Times, 13 April 2012 

    Indigenous Australian university staff : 61 per cent report 'lateral bullying' - being bullied by other indigenous academics.

    Indigenous academics at Australian universities report that 'their mob' engage in bullying each other and that indigenous academics do not support bullied people because of fears of 'payback'.
    61 per cent of 172 indigenous respondents to a survey of racial discrimination reported experiencing 'lateral violence', or problems with indigenous university staff bullying each other.

    Survey comments included: "It becomes very competitive with your own mob at times and they don't support you if you are getting bullied or anything because they don't want the trouble to come to them."

    Indigenous people are said to feel that 'lateral violence' is a crippling problem in their community.


    Indigenous staff air concerns over bullying, Jill Rowbotham, The Australian, 23 November 2011 

    University of Queensland : allegations of discrimination.

    Allegations of discrimination at the University of Queensland -

    (Scroll down to the 'comments' section.)


    Bullied Academics website, July 2010.

    Canberra Institute of Technology - former and current staff allege "a culture of bullying and harassment" at the institute.

    Juliana Knight and her former Canberra Institute of Technology colleague Patrick Reubinson have decided to speak out on behalf of a group of former and current CIT staff who say there is a culture of bullying and harassment at the institute.

    They have finally gone public following successful Comcare claims for psychological damage and because they say they have nothing left to fear. (The pair were two of four successful Comcare claims for psychological damage.)

    Patrick Reubinson speaks with a thick Gloucestershire burr, but his voice breaks and tears well in his eyes when he talks quietly about his love of teaching and imparting skills.

    Reubinson devoted his career to teaching.

    But the litigation took its toll on his health and family.

    He says four Comcare court cases which found staff had suffered serious psychological harm as a result of employment at CIT should be ringing alarm bells.

    Reubinson was unsuccessful in his first claim with Comcare, but a hearing in the Administrative Appeals Tribunal subsequently upheld his complaint.

    The former cooking teacher says he decided to speak out about his experience because he was afraid it would be swept under the carpet.

    The Federal Administrative Appeals Tribunal ordered CIT to compensate the 55-year-old after his treatment during a 2008 complaints investigation process left him with adjustment disorder and depression, and he was unable to work.

    The tribunal found that the CIT's actions after two students accused Patrick Reubinson of inappropriate language were unreasonable, untoward, misleading and without procedural fairness, and he was paid $152,000.

    Juliana Knight, 61, says mismanagement, bullying and harassment by her employer, the CIT, almost killed her.

    The former occupational health and safety teacher succeeded in a claim for compensation and rehabilitation for a psychological disorder, after an incident at CIT left her unable to work.

    ''I do not want this to happen to anyone else, and at some stage someone has to stand up and stop it - it's got to stop,'' she says.

    ''I was intimidated and appalled by their behaviour. ... Before all this happened I was extremely confident I would take on challenges, I was totally independent.''

    Meanwhile, WorkSafe ACT is still investigating seven complaints against CIT.

    The watchdog issued improvement notices on three separate work areas at the institute earlier this year.

    The CIT's chief executive, Adrian Marron, says ''he was not, and is not'' aware of any culture of bullying and harassment at the institute - although he was made aware of the allegations which are being investigated by WorkSafe.

    ''Nobody has made a formal complaint to us and we don't have any formal complaints on record,'' Marron says.

    Marron stresses the Comcare cases, including Reubinson's and Knight's, were not about bullying and harassment. ''It's about a procedural issues which is not about bullying and harassment ... That whole process in the early part in 2010, did raise to me that we needed to have a look at what was happening, and that drove some of the intervention that we subsequently made. I did that because I'm a manager but I did that without making a judgment because I didn't have any evidence. I had a lot of people saying this and a lot of people saying that - but I didn't have any evidence [of bullying].''


    Patrick Reubinson questions how workers can have faith in the new policies and procedures when they were clearly not followed in the past and there has been no acknowledgment that there was a problem.

    ''They could not follow the procedure they had in place previously so the new procedures are just token word of mouth,'' Reubinson says. ''Staff are still intimidated and the culture is still very very intimidating.''

    Other staff who remain employed by the CIT, and spoke on the condition of anonymity, say nothing has changed.


    The special counsel for Maurice Blackburn Lawyers, Geoff Wilson, represented four CIT employees in their Comcare claims.

    Geoff Wilson says the cases prove there were, and perhaps still are, systemic health and safety issues at the CIT as all the workers he represented suffered a psychological injury.

    ''Comcare claims were lodged and all of these claims were successful,'' Wilson says. ''This is an indication that there are systemic health and safety issues in that workplace.''


    The acting secretary of the ACT Australian Education union, Glenn Fowler, confirmed a number of members had made allegations of harassment and bullying against the CIT to the union.


    Big toll from bullies at work, Ewa Kretowicz, The Canberra Times, 17 Sep 2011 

    Victoria University : long-term lecturer allegedly assaulted and bullied.

    George Barrymore Crawford, a trades teacher, joined Victoria University in 1987.
    In around 2002, Mr Crawford was allegedly assaulted by a student and bullied by management .

    Lawyer Kim Price, from Arnold Thomas and Becker, said Mr Crawford had decided to take action after suffering ongoing psychological issues from the incidents.

    In the statement of claim submitted to the court, it was also argued Mr Crawford suffered “considerable” loss of earnings since resigning, due to anxiety and working part-time as a courier.

    “The physical damage wasn’t severe, it was the psychiatric reaction,” Mr Price said.

    Mr Crawford is seeking an extension to the six-year statute of limitations in order to have the case heard.

    The university’s human resources director, Karen Fitzpatrick, said the issue was a WorkCover matter.


    Victoria University assault, bullying claimAnthea Cannon, The Maribyrnong Leader, 16 Aug 2011 

    The University of Newcastle : It is very, very difficult to 'move on' from workplace bullying.

    Many of us have been bullied out of work /study at the University of Newcastle.

    It is not at all possible for us to 'move on'.

    We cannot move on because we have nowhere to go!

    My job ended but so did my career.

    The bully used her contacts to alert her friends and colleagues in all the universities in Australia.

    I am not even considered for new positions, am refused entry to meetings and workshops, purposely avoided by previous colleagues, etc.

    So, where do I move on to?

    Out of Australia with no references?

    Leave my work helping people that I am passionate about and forget my hard-earned qualifications and experience (25 years in a specialist field) and "just" start again?

    I am not sure it is humanly possible not to feel bitter and excessively angry when you have worked hard, done the right thing, tried to maintain standards, etc and the bullies, with their dodgy ethics, continue to be rewarded and to rise and rise in the University.


    Lost and gone forever, Reader's Comment, 18 July 2011, Bullying at Work, Hagar Cohen, Background Briefing, ABC Radio, 10 July 2011 

    The University of Newcastle : we followed the uni policy to alert the university about misconduct - we did not expect that by doing the right thing we would be bullied.

    The bullying at The University of Newcastle started and continued when people spoke to managers etc about misconduct.

    By then it was too late for most of us - we followed uni policy to alert the university about misconduct (of staff or students) and then we were bullied and bullied out of our jobs and careers.

    There was no time to walk away - we did not expect that by doing the right thing we would be bullied.

    It is the corrupt culture and "jobs for the boys (and boy-girls)" that allows this to continue.

    And 'walking away' from the bullying directly supports the bullying culture and allows it to flourish.


    Lost and gone forever, Reader's Comment, 15 July 2011, Bullying at Work, Hagar Cohen, Background Briefing, ABC Radio, 10 July 2011 

    The University of Newcastle : I was punished for attempting to expose bullying. My career ended abruptly.

    I am another academic from the University of Newcastle (NSW) whose career was abruptly ended when the University decided I needed to be punished for attempting to expose bullying.

    So I feel overjoyed at the media attention to this malicious and obnoxious workplace behaviour.

    However, it is a cop-out to state that 'Bullying is tricky territory' or that victims should seek alternative employment.

    There is a plethora of research that clearly identifies what bullying behaviour constitutes. And more significantly the consequences of ignoring it.

    Legislation like Brodie's law needs to go national, before more working lives (and lives) are prematurely ended.

    All workers should have a right to be treated with respect and dignity within their workplace (and elsewhere) and should not be eliminated from their workplace if they allege bullying tactics.


    Another devastated academic, Reader's Comment, 11 July 2011, Bullying at Work, Hagar Cohen, Background Briefing, ABC Radio, 10 July 2011 

    James Cook University : bullying and nepotism "rife".

    I currently work for James Cook University and the bullying and nepotism is rife.
    If you speak up you are ostracized from the team through to the department you work for, your career is finished.
    The lying from the upper levels through to middle management is horrendous.
    These people have been bullying and protecting their own jobs, that is how these managers have survived working there because they have all been there for over 20+ years each.
    Anonymous of Townsville, Reader's Comment 63 of 92, Workplace bullies may face jail in Queensland as laws strengthened, Renee Viellaris, The Courier-Mail, 10 July 2011 

    The University of Newcastle : 15 - 20 people from the university have allegedly attempted suicide.

    I believe I was bullied out of the University of Newcastle for being a whistle blower.

    The University of course denies it.

    When I was taken by ambulance to a hospital after a failed suicide attempt in my office, I was told 15-20 other people from the University had been brought in in the same condition for the same reasons by two different psychiatrists.

    All I could think was - will it take a successful suicide for something to be done?


    •  Michelle Adams, Bullying at Work, Hagar Cohen, Background Briefing, ABC Radio, 10 July 2011 

    Macquarie University : six former staff demand an official apology from vice-chancellor Steven Schwartz.

    Six former Macquarie University staff have demanded an official apology from vice-chancellor Steven Schwartz for the university's failure to act on claims of victimisation and bullying.

    The claims were subsequently found to be justified by an Independent Commission Against Corruption inquiry.

    In an open letter sent yesterday, the six former staff also called for further action on other recommendations in the ICAC report, including addressing a chaotic staffing regime at the Centre for Policing, Intelligence and Counter Terrorism headed by former NSW police minister Peter Anderson.

    The letter reflects the frustration of former staff that their complaints have been largely ignored, even after the scathing findings of the ICAC-commissioned inquiry.

    The report criticised Professor Anderson for contributing to the bullying and victimisation, as well as for appointing people with Labor connections without meeting selection criteria, for claiming inappropriate expenses and for being less than frank in his explanations to the inquiry.


    Bullied Macquarie University staff demand an apology, Mike Steketee, The Australian, 23 March 2011 

    Macquarie University Centre for Policing, Intelligence and Counter Terrorism : "For an academic environment, it was a most shocking experience."

    Peter Anderson, the director of Macquarie University's Centre for Policing, Intelligence and Counter Terrorism ( PICT ), is a former NSW Labor police minister, health minister and aspiring premier.

    His 16 years in state parliament from 1978 gave him plenty of exposure to an institution known as the bearpit.

    After parliament, Anderson tried his hand at radio broadcasting and political consultancy, and picked up some government appointments, including to the NSW Police Board, the Darling Harbour Authority Board and the NSW Tow Truck Industry Council.

    Then, in 2006, Macquarie University chose him as director of PICT, bestowed on him the title of honorary professor and gave him other privileges outside university rules, including business class international travel.

    "For an academic environment, it was the most shocking experience," says Alfred Gerstl, an Austrian appointed as a lecturer at Macquarie University's Centre for Policing, Intelligence and Counter Terrorism.

    "My jaw was constantly dropping," adds Greg Pemberton, a senior academic at the centre, known as PICT.

    Nine of the 12 PICT staff took their complaints up through the university hierarchy, culminating in two letters to vice-chancellor Steven Schwartz .

    Eight of the nine resigned.

    The ninth complainant did not have her contract renewed.

    The university's response?

    The university administration referred the complaints back to Anderson, who dismissed them as "malcontents".

    The NSW Independent Commission Against Corruption took the issue more seriously.

    It referred complaints lodged by the academics back to Macquarie University and ordered it to commission an independent investigation, at the same time making clear it treated the complaints as a protected disclosure to prevent reprisals.

    This investigation resulted in a report that adds up to a damning indictment of how PICT operated and leaves disturbing questions about political influence and the supposedly jealously guarded independence of universities.


    Macquarie and its 'malcontents' under scrutiny, Mike Steketee, The Australian, 9 March 2011 

    The University of Newcastle : academic alleges that she reported plagarism in 2003 - then suffered years of harassment.

    The University of Newcastle has agreed to cover the medical costs of an academic who claimed she suffered years of bullying and harassment at work that led to a psychological illness.

    Dr Michelle Adams, a Newcastle University academic, reported plagiarism in 2003.

    Dr Adams says that she then suffered years of harassment.

    Following the allegation Dr Adams said she was treated like a "leper", frozen out of communication with colleagues, bullied in meetings and the hostility got so bad she was afraid to enter the staffroom.

    "In the end I feared going to work and there were times when I would just break down and cry," she said.

    "It has gone on for so long that it is hard to remember what life was like before all of this."


    It took the University of Newcastle more than five years to investigate her allegation.

    Last year two staff members were counselled regarding "acceptable publication practices".




    Newcastle University : academic forced to leave the university following a "major breakdown" due to years of workplace bullying.

    A former geographer, who worked in the same Newcastle University faculty as Dr Michelle Adams, told The Herald that she was forced to leave the university following a "major breakdown" due to years of bullying.

    The woman, who signed a confidentiality agreement when she left, said the university had a history of "eliminating people who report misconduct because they do not want it exposed".

    "I felt very isolated and bullied throughout the whole thing."


    The University of Newcastle : academic Stuart Pearson says it was a weight off his shoulders when he left the university.

    Former Newcastle University academic, Stuart Pearson, described what he witnessed at the university as "vicious" and "dysfunctional".

    He chose to leave rather than put up with bullying.

    "When you leave you realise just what the place is like, it's like a weight lifts off your shoulders," he said.





    The University of Newcastle : academics allege that cliques and bullying are part of the university's culture.



    Two academics who work at Newcastle University, said cliques and bullying were part of the institution's culture and had been for a long time.

    The academics said that people with dissenting voices were hounded into submission or bullied out.

    "In so many cases the bullies are actually rewarded for their actions and when staff see this happening it creates a culture of fear," one said.



    The University of Newcastle branch of the National Tertiary Education Union and Newcastle University Student Union said there was a "large volume" of cases in which staff and students reported ongoing bullying and harassment on campus.


    The funding cuts over the past couple of decades have forced Australian universities to take on below-par students.

    It happens - with alarming regularity.

    We’re asked to ignore blatant cases of plagiarism, re-mark 300 exams to make sure the average grade is 70% despite half the class failing due to tutorial attendance figures being around 20%, conveniently forced to ignore “spelling mistakes” - yeah here’s a newsflash, sulphate is NOT the same as sulphide, because we’re "not testing English in a science class".

    Standards are dropping. 

    With the funding cuts over the last couple of decades which forced universities to rely on full-fee paying international students for financial survival, they’ve been forced to take on below-par students just to make up the funding shortfalls. 

    Maybe if the government actually bothered to rectify this funding situation, this problem could be significantly reduced by again only taking on the best of the best.


    Another Lecturer, Reader's Comment, Fee-paying uni students bully academics for good marks, Tracey Spicer, The Punch, 9 March 2010 

    Linking the permanent residency visa to postgraduate study seems to have led to many foreign students enrolling in Australian universities as an immigration scheme.

    During that time, I saw the courses from the university dumbed down to the point where some units simply became English tests, with students having to write a 1000 word essay or give a powerpoint presentation on their background, hobbies and interests, which I would think any Australian student could have managed in around half an hour of work and without any effort whatsoever. 

    These essays and power-point presentations certainly had no real academic merit, yet the students still struggled, and so the standard continued to be lowered until students were passing. 

    The students were allowed to take textbooks and notes into exams and every effort was made to help them pass. 

    This happened across the board in numerous subjects I taught and I even saw undergrad and postgrad students in the same class, being taught the same material, usually only with a small variation in the assignments they were given, if any at all.

    Many students struggled with English and were obviously incapable of reading the instructions to assignments or the question in exams, for instance leaving out large sections of assignments, or misreading the question.

    In one year almost an entire unit answered an exam question regarding audio, as if we had asked about still images and jpegs.  Which is akin to asking what colour is the sky and being told that the grass is green.

    Attempting to read what they had written was similar to reading that of perhaps a dyslexic, where words were incorrectly substituted into text copied from the web to avoid accusations of plagiarism, often with the incorrect or opposite meaning of what should have been written. 

    Yet this was not considered plagiarism by the university. 

    Sometimes students would not even attempt to use a whole word and would use ‘textspeak’, such as ‘R’ instead of are, or ‘U’ instead of you.

    I found that around 90 per cent of the thousands of students I taught had the peculiar trait of being unable to punctuate a sentence, with no capital at the start of sentence and placing the full stop at the start of the next sentence after two spaces, rather than at the end. 

    This, I believe, was the result of many attending the same English school, despite the fact that the spell-checker would constantly attempt to correct them. 

    Then the students were incapable of completing work on time or regularly, often handing in assignments days late, or sitting in class each week, completing the previous weeks work instead of what was allocated for that lesson. 

    When I tried repeatedly to explain the importance of deadlines, the students had no understanding of class work or being given assignments to finish during the semester.

    In India (where 95 percent of the students were from) they were taught in classes numbering in the thousands.

    Indian assessments were made using 200 prepared questions and answers, given to the students at the start of the semester and asked in a multiple-choice exam at the end, as it was impossible for the single lecturer to mark thousands of papers any other way.

    Yet I was told by senior staff to ignore plagiarism and constantly reminded that we were offering a service to the students which they had paid for and expected to get good results for the fees they had paid. 

    I even had senior staff alter my marks or ignore plagiarism complaints, then turn around and blame me if it was later picked up in reviews of the student’s work. 

    All of this was because the college relied on the student fees to survive, as the did university, which only 10 years previously had catered purely for students from rural Australia, but which had now 70 percent foreign students enrolled in their courses, even opening a campus in Qatar.

    However, perhaps the most damning revelation would come when you asked the students why they were here.

    If you ask them who is here for an education, maybe one or two would put their hand up.

    Yet if you asked who is here for a degree and points for permanent residency, the entire class would unashamedly answer yes. 

    Linking the permanent residency visa to postgraduate study seems to have led to the foreign students enrolling in our universities and colleges as a back-door immigration scheme.

    They seemed to have no real interest in pursuing an education. 

    The universities and colleges were complicit in allowing this to occur and advertised or modified their courses to ensure they met the immigration requirement, including offering combined bachelors and masters degrees in 3 years of study at one point, all the while dumbing down their courses to accommodate the foreign students and help to ensure they passed.


    Joe, Reader's Comment, Fee-paying uni students bully academics for good marks, Tracey Spicer, The Punch, 9 March 2010 

    Australian university students may threaten lecturers with negative evaluations.

    One lecturer in the arts and social sciences faculty at the ANU admits bumping up one student’s Credit to a Distinction, because he stalked and harassed her daily via social media.

    “He threatened to get all his friends to return negative questionnaires about me and, frankly, I couldn’t afford to lose my job.”

    The problem stems from student evaluation forms, which are used to assess the assessors.

    A lecturer who doesn’t mark highly enough could get negative feedback, jeopardising their chances of promotion.

    “If you’re too demanding, you get bad student evaluations,” says one lecturer in the science faculty at the University of Queensland.


    Fee-paying uni students bully academics for good marks, Tracey Spicer, The Punch, 9 March 2010 

    Increasingly, students' parents come in demanding a breakdown of why their child got a credit on an assignment instead of a distinction.

    Not to mention dealing with parents who come in demanding to know what their kids need to do the pass the course - because their kid won't come and ask or attend an actual lecture. 

    Increasingly parents demand a breakdown of why their child got a credit on an assignment instead of a distinction. 

    I realise that they have paid a great deal to get their child to this point and want results, nor do I condone a falling standard of university teaching, but they fail to realise that they are hindering their child’s ability to learn. 

    They hover and their child (my student) never has an opportunity to grow and learn for themselves. 

    University should be a place of personal growth as well as intellectual growth, but I am seeing little evidence of that in our current students as well. 

    They take the easy way always and we are letting them. 

    It doesn’t bode well for the future.

    My take is that about 70% of students are not genuinely capable of university education on leaving high school. 

    I think increasingly a university degree is bought and not deserved.


    The Scientist, Reader's Comment, Fee-paying uni students bully academics for good marks, Tracey Spicer, The Punch, 9 March 2010 

    University of New England : Imre Bokor reports plagarism and is put on notice that he could face academic misconduct charges.

    Whistleblower Imre Bokor, a University of New England (UNE) mathematician, reported that some Masters theses were plagiarised.

    He was told by the university that he could face charges of academic misconduct.

    It was alleged that he had failed to raise the alert "immediately and directly" after he had detected suspect theses.

    More than 100 overseas students seem to have graduated from the University of New England with copied Masters theses.

    Dr Bokor said that he had made himself unpopular with superiors for opposing the program as unsound from the outset.

    220 of the 230 theses that were checked seemed to be plagiarised.

    A visiting Polish academic alerted him in July 2006 to the abysmal standard of one of the first theses to emerge from the program, begun in 2004.

    "I realised, just by reading the first page, it was obviously plagiarised," Dr Bokor said.

    Dr Bokor said he believed a October 2007 panel report had been selective in apportioning blame and senior managers had not been held properly to account.

    Instead, he had been targeted, he said.

    In May last year, UNE put him on notice that he could face academic misconduct charges.


    Badapplebullies Editor : This sounds so typical. The whistleblower is attacked.

    One allegation was that "Dr Bokor failed to immediately and directly bring the plagiarism he had identified to the attention of relevant university officers (for example, his immediate superiors)."

    Given three weeks to defend himself, Dr Bokor told UNE he refused to answer the allegations because he believed they were an attempt to punish him for pointing out the inconvenient fact of plagiarism.

    "I consider the whole thing to have been a case of retribution," he said.


    • UNE accused of allowing plagiarists to graduate, Bernard Lane, The Australian, July 29, 2009 

    Academic urges anybody with a psychopathic boss to 'get out quickly'.

    An academic in Fig Tree Pocket, Queensland, has changed to a new career

    He moved to Queensland with his family to pursue an academic career.

    He "stuck it out" for several unhappy years.

    His work supervisor isolated him from his co-workers, then made huge demands on his time and undermined him.

    He had spent twelve years establishing his career.

    But in academia your progress depends on your direct supervisor.

    His career was destroyed by one person.

    He urges anyone with a psychopathic boss to "get out quickly".


    The Courier-Mail, 30 January, 2007.

    How to contact the editor of this website.

    The information on this webpage is already in the public domain.

    It may help other university employees who are dealing with workplace problems.

    But if you would like your name removed from the website, or if you feel that your story has not been properly represented, please contact


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